Sunday, June 16, 2024
Frequently Asked Questions
Important Notices

Customer Notice: Authorized Service Interruption:  DNS Cutover - Migration of Passport Matters Public to cARMY

Maintenance will occur:  03/21/2024 6PM until 03/21/2024 9PM

Purpose of ASI: Is to release the DNS Cutover for migration of PM PUB to cARMY. Go Live has been approved!

Customers Impacted:     All users of the system.

Action Required of Customer:  Log off NLT 6PM EST

Impact: Medium impact -- system will be unusable during the ASI window but will be fully operational with no loss of data after the maintenance period.

Customer should contact Customer Service, DoD Passport and Visa Division if there are any questions.  


One Transmittal equals 20 or less applicants per page:

If a DoD agent has less than 20 applications and they are generating a transmittal, the form will generate correctly (1-20)

However, if the DoD agent is creating a transmittal for more than 20 applications the system is unable to compile the second page, (21 - 40) and will corrupt the entire set.  Agents will then need to use a manual DS-7691 transmittal for shipping which can be located on Passport matters under

-          Note: If the agent selected the correct delivery (DOS or PSD) each application will be in the correct status.

The current fix is that the agent must work in steps within VPAS by selecting 20 or less applications in VPAS creating the necessary transmittal from VPAS, then they must return to the create option and select the additional applications and create generate for a new transmittal including all applicants exceeding 20 applicants.

-          1-20 applications

-          21-40 applications (this will still list on the transmittal as 1-20)

-          41-60 applications (this will still list on the transmittal as 1-20)

Base Line, the agent is only able to create 1 transmittal of 20 or less applicants and must create multiple transmittals to list and account for any additional applicants. 

If there are any questions, please contact the Customer Service Team. 


NOTICE: VPAS and Passport Matters outages have ended, as the updates have been accomplished.  Passport Agents are now clear to resume all activities on Passport Matters and VPAS. If you have any questions please contact our customer support team for more information.

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DoD Passport and Visa Office
9301 Chapek Road, Bldg. 1458
Fort Belvoir, VA 22060
Hours of operation (excluding federal holidays):
Customer Service (phone/email): (703) 545-0003/0004
Counter: Monday-Friday 0800-1500

Monday-Friday 0800-1600
Mail Visa Applications To:
DoD Passport and Visa Office
9301 Chapek Road, Bldg. 1458
Fort Belvoir, VA 22060
(703) 545-0003/0004
Mail Passport Applications To:
U.S. Department of State
Passport Services
Special Issuance Agency (CA/PPT/SIA)
Lockbox Processing Center
500 White Clay Center Dr.
Box 90117
Newark, DE 19711
Note: All passport and visa documents must be sent by traceable delivery!
Send Email to Application Help Desks
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U.S. Army Installation Management Command G1/MPD Passport Service Division
9301 Chapek Road, Fort Belvoir, VA 22060
E-Mail Passport Visa Customer Service