Passport / Visa Inquiries and Status Checks Inquiries and Status checks should be made only by phone or e-mail if the traveler is within 20 days of the departure date. Only authorized DOD passport Agents will receive a response for status checks. Agents please include your agent ID when requesting a status. Direct all inquiries and status requests to:
G1/PSD IMCOM
DoD Passport and Visa Office
9301 Chapek Rd., Bldg. 1458
Fort Belvoir, VA 22060
Please submit all passport and visa inquiries to the Passport Services Division Customer service email
For additional assistance, problems and complaints regarding the DoD Passport and Visa Office, please contact:
- Chief, DoD Passport Services Division, John M. Moeller, john.m.moeller.civ@army.mil , Office: 703-545-0376
- Customer Service Team Lead: 703-545-9148
- Passport & Visa Application Acceptance/Policy Lead: 703-545-9531
- Visa Team Lead: 703-545-9550
- Mailroom Team Lead: 703-545-0406