Thursday, October 1, 2020

Contact Us

Passport / Visa Inquiries and Status Checks Inquiries and Status checks should be made only by phone or e-mail if the traveler is within 20 days of the departure date. Only authorized DOD passport Agents will receive a response for status checks. Agents please include your agent ID when requesting a status. Direct all inquiries and status requests to:

Directorate of Executive Travel
DoD Passport and Visa Office
9301 Chapek Rd., Bldg. 1458
Fort Belvoir, VA 22060
Phone: 703-545-0003/703-545-0004

Phone: (703) 545-0003/0004
DSN: 865-0003/0004
E-mail: usarmy.pentagon.hqda-oaa-det.mbx.det-ppv-customer-service@mail.mil

DoD Passport Agent Training Program

Facility Inquires

State Department Special Issuance Agency (SIA)
(Status checks for suspense cases only)
Please submit all passport and visa inquiries to the customer service email and/or phone lines at 703-545-0003/0004. For additional assistance, problems and complaints regarding the DoD Passport and Visa Office, please contact:

Customer Service Team Lead

Passport & Visa Application Acceptance/Policy Lead

Visa Team Lead

Mailroom Team Lead

OAA | iSalute | HQDA Privacy Policy | Freedom of Information Act (FOIA) | Disclaimer for External Links | Accessibility/Section 508 | Information Quality
Office of the Administrative Assistant
to the Secretary of the Army
U.S. Army Headquarters Services
Directorate of Executive Travel
9301 Chapek Road
Fort Belvoir, VA 22060
E-Mail Passport Visa Customer Service