Sunday, June 16, 2024

Contact Us

Passport / Visa Inquiries and Status Checks Inquiries and Status checks should be made only by phone or e-mail if the traveler is within 20 days of the departure date. Only authorized DOD passport Agents will receive a response for status checks. Agents please include your agent ID when requesting a status. Direct all inquiries and status requests to:

G1/MPD IMCOM
DoD Passport and Visa Office
9301 Chapek Rd., Bldg. 1458
Fort Belvoir, VA 22060
Phone: 703-545-0003/703-545-0004

Phone: (703) 545-0003/0004
DSN: 865-0003/0004
E-mail: usarmy.pentagon.hqda-oaa-det.mbx.det-ppv-customer-service@army.mil

DoD Passport Agent Training Program
usarmy.belvoir.hqda-oaa-dol-w.mbx.executive@army.mil

Facility Inquires
usarmy.belvoir.hqda-oaa-dol-w.mbx.paaf@army.mil

State Department Special Issuance Agency (SIA)
(Status checks for suspense cases only)
202-485-8200
CA-PPT-SIA-Passports@state.gov
Please submit all passport and visa inquiries to the customer service email and/or phone lines at 703-545-0003/0004. For additional assistance, problems and complaints regarding the DoD Passport and Visa Office, please contact:

Customer Service Team Lead
703-545-9148

Passport & Visa Application Acceptance/Policy Lead
703-545-9531

Visa Team Lead
703-545-9550

Mailroom Team Lead
703-545-0406

Send Email to Application Help Desks
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U.S. Army Installation Management Command G1/MPD Passport Service Division
9301 Chapek Road, Fort Belvoir, VA 22060
E-Mail Passport Visa Customer Service