UNCLASSIFIED
Thursday, October 1, 2020

Contact Us

Passport / Visa Inquiries and Status Checks Inquiries and Status checks should be made only by phone or e-mail if the traveler is within 20 days of the departure date. Only authorized DOD passport Agents will receive a response for status checks. Agents please include your agent ID when requesting a status. Direct all inquiries and status requests to:

Directorate of Executive Travel
DoD Passport and Visa Office
9301 Chapek Rd., Bldg. 1458
Fort Belvoir, VA 22060
Phone: 703-545-0003/703-545-0004

Phone: (703) 545-0003/0004
DSN: 865-0003/0004
E-mail: usarmy.pentagon.hqda-oaa-det.mbx.det-ppv-customer-service@mail.mil

DoD Passport Agent Training Program
usarmy.belvoir.hqda-oaa-dol-w.mbx.executive@mail.mil

Facility Inquires
usarmy.belvoir.hqda-oaa-dol-w.mbx.paaf@mail.mil

State Department Special Issuance Agency (SIA)
(Status checks for suspense cases only)
202-485-8200
CA-PPT-SIA-Passports@state.gov
Please submit all passport and visa inquiries to the customer service email and/or phone lines at 703-545-0003/0004. For additional assistance, problems and complaints regarding the DoD Passport and Visa Office, please contact:

Customer Service Team Lead
703-545-9148

Passport & Visa Application Acceptance/Policy Lead
703-545-0455

Visa Team Lead
703-545-9550

Mailroom Team Lead
703-545-0406

OAA | iSalute | HQDA Privacy Policy | Freedom of Information Act (FOIA) | Disclaimer for External Links | Accessibility/Section 508 | Information Quality
Office of the Administrative Assistant
to the Secretary of the Army
U.S. Army Headquarters Services
Directorate of Executive Travel
9301 Chapek Road
Fort Belvoir, VA 22060
E-Mail Passport Visa Customer Service
UNCLASSIFIED