Passport / Visa Inquiries and Status Checks
Inquiries and Status checks should be made only by phone or e-mail if the traveler is within 20 days of the departure date.
Only authorized DOD passport Agents will receive a response for status checks.
Agents please include your agent ID when requesting a status.
Direct all inquiries and status requests to:
G1/MPD IMCOM
DoD Passport and Visa Office
9301 Chapek Rd., Bldg. 1458
Fort Belvoir, VA 22060
Phone: 703-545-0003/703-545-0004
Phone: (703) 545-0003/0004
DSN: 865-0003/0004
E-mail:
usarmy.pentagon.hqda-oaa-det.mbx.det-ppv-customer-service@army.mil
DoD Passport Agent Training Program
usarmy.belvoir.hqda-oaa-dol-w.mbx.executive@army.mil
Facility Inquires
usarmy.belvoir.hqda-oaa-dol-w.mbx.paaf@army.mil
State Department Special Issuance Agency (SIA)
(Status checks for suspense cases only)
202-485-8200
CA-PPT-SIA-Passports@state.gov
Please submit all passport and visa inquiries to the customer service email and/or phone lines at 703-545-0003/0004.
For additional assistance, problems and complaints regarding the DoD Passport and Visa Office, please contact:
Customer Service Team Lead
703-545-9148
Passport & Visa Application Acceptance/Policy Lead
703-545-9531
Visa Team Lead
703-545-9550
Mailroom Team Lead
703-545-0406