Wednesday, September 27, 2023
Frequently Asked Questions
Important Notices
08/28/2023

Implemented: 10 Aug 2023

New Visa Process: 

New DoD Visa Process update: 25 Aug 2023

Mailbox DIA SPV usarmy.pentagon.hqda-oaa-det.mbx.dia@army.mil

DoD visa processing workflow has been integrated into VPAS beginning 10 Aug 2023. Prescreening of all visa applications with supporting documents will be completed by PSD via digital format. 

DoD agents may only forward the visa applications and transmittals when written confirmation is provided by the PSD. 

Applications received without confirmation will cause a delay as they will be returned to the agent for correction. 

Please review Passport Matters for updates. Please contact our customer service team if you have questions.

DoD Agents are to hold all original visa applications, passports and visa support documents until provided email confirmation from PSD. As visa applications are reviewed based off of their date of departure, and not date of submission, agents must be prepared to hold documentation for multiple weeks, potentially months, in order for the request to be reviewed and approved. 

ALL VISA PACKAGES MUST INCLUDE A VPAS TRANSMITTAL FOR DELIVERY TO PSD

New Visa Workflow Steps for Agents:

DoD agents must follow Passport Matters for each countries visa requirements.

After reviewing the applicant’s information and ensuring it meets Passport Matters requirements, create a DD-1056 for the applicant as before. 

Scan Documents for one applicant into one PDF in the following order (If submitting for multiple personnel, ensure each applicant has their own PDF Document):

DD-1056

Visa Application

Passport Data Page

Orders

Additional Supporting Documentation per Country Requirements

Password protect the scanned documents by opening the scan in Adobe Acrobat, and selecting ‘Protect’ under the toolbar. After this, select ‘Protect Using Password’. The standardized password will be shown in the banner on VPAS. If you cannot locate the password, please contact Customer Service for Assistance. 

All Visa Application packages must be scanned and provided to the following email in PDF format for review.  

usarmy.pentagon.hqda-oaa-det.mbx.dia@army.mil

Individuals: 

The following format must be used for the subject line for the email:

SPV (DD-1056 # 0000), (Country), (Travel Date in dd mmm yyyy format), (Last Name, First Name), (Unit), (Exercise Name)

Example: SPV 3ABC, ECUADOR, 10 OCT 2023, DOE, JOHN, 355 FSS, SENTINEL EXERCISE

Units/Families: 

The following format must be used for the subject line for the email:

SPV (Unit/Family of #), (Country), (For Families, Include Families Last Name), (Travel Date in dd mmm yyyy format), (Unit), (Exercise Name)

Example: SPV Family of 3, ECUADOR, 10 OCT 2023, DOE FAMILY, 355 FSS, SENTINEL EXERCISE

For units and families, please state the Barcodes and Names of individuals included in that email in the body of the email. 

Once the scanned visa package has been reviewed by PSD the DoD agent will receive a confirmation authorization via email.

Confirmation email must be printed and included in the visa package when mailing to PSD representing the cover page.

Once the confirmation authorization is received the DoD agents will be authorized to create the transmittal and forward the confirmation, original hard copy forms and supporting documents to PSD for processing.

Once received by PSD, the visa packet will be processed as before.  


08/16/2023

VPAS is operational as of 1515 EST, Agents may resume normal operations. 

08/10/2023


Update/Reminder:  Updated DoD Visa Processing workflow

All agents within special facilities that have already coordinated procedures with Mr. Snead and who are included in the direct submission program with PSD are to maintain current submission procedures.

New DoD Visa Process: 10 Aug 2023 (End of business day EST)
Agents are to review FCG to determine the visa requirements and daily reviews of Passport Matters for updates and changes to process. 

All emails must be forwarded to the following email address unless specified otherwise on the relating Passport Matter country requirements page. 

Mailbox DIA SPV: 
 usarmy.pentagon.hqda-oaa-det.mbx.dia@army.mil

DoD visa processing workflow has been integrated into VPAS beginning 10 Aug 2023. Prescreening of all visa applications with supporting documents will be completed by PSD via digital format beginning 11 Aug 2023.  DoD agents may only forward the visa applications and transmittals when written confirmation is provided by the PSD.  Applications received without confirmation will cause delay as they are returned to the agent for correction.  There will be a grace period of approximately 30 days for conformity as the community is walked through the new processing procedures. Current suspense 01 Sept 2023.  Please review Passport Matters for updates. Please contact our customer service team if you have questions.

DoD Agents are to hold all original visa applications, passports and visa support documents until provided with confirmation from PSD
ALL VISA PACKAGES MUST INCLUDE A VPAS TRANSMITTAL FOR DELIVERY TO PSD
DoD agents must follow Passport Matters for each country visa requirement.
All Visa Applications must be provided to the following email in PDF format for review.
o usarmy.pentagon.hqda-oaa-det.mbx.dia@army.mil
Once reviewed the DoD agent will receive a confirmation authorization.
o Confirmation must be included in the visa package representing the cover page.
Once the confirmation authorization is received the DoD agents will be authorized to create the transmittal and forward the confirmation, original hard copy forms and supporting documents to PSD for processing.

For new integrated visa prescreening delivery:
Please ensure to follow the guidance below:
Email Subject Line; (must be exact)
SPV (DD-1056 # 0000), (Exercise Name), (Country), (Travel Date in dd mmm yyyy format), (Last Name, First Name), (Unit)

EXAMPLE – SUBJECT LINE:
SPV 3ABC, SENTINEL EXERCISE, ECUADOR, 10 OCT 2023, DOE, JOHN, 355 FSS

When PSD receives your request through email, we will notify via confirmation that the DoD agent may then mail the visa packages to PSD.

ALL VISA PACKAGES MUST INCLUDE A VPAS GENERATED TRANSMITTAL AND CONFIRMAION FOR DELIVERY TO PSD
View All Important Notices
G1/MPD IMCOM
DoD Passport and Visa Office
9301 Chapek Road, Bldg. 1458
Fort Belvoir, VA 22060
Hours of operation (excluding federal holidays):
Customer Service (phone/email): (703) 545-0003/0004
Counter: Monday-Friday 0800-1500
usarmy.pentagon.hqda-oaa-det.mbx.
det-ppv-customer-service@army.mil

Monday-Friday 0800-1600
Mail Visa Applications To:
G1/MPD IMCOM
DoD Passport and Visa Office
9301 Chapek Road, Bldg. 1458
Fort Belvoir, VA 22060
(703) 545-0003/0004
Mail Passport Applications To:
U.S. Department of State
Passport Services
Special Issuance Agency (CA/PPT/SIA)
Lockbox Processing Center
500 White Clay Center Dr.
Box 90117
Newark, DE 19711
Note: All passport and visa documents must be sent by traceable delivery!
Send Email to Application Help Desks
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U.S. Army Installation Management Command G1/MPD Passport Service Division
9301 Chapek Road, Fort Belvoir, VA 22060
E-Mail Passport Visa Customer Service